Privacy policy
Privacy Policy
Welcome to the Privacy Policy page of HIVE, operated by HIVE / Vugar Alive (hereinafter: the "Business" and the "Website", respectively).
This Privacy Policy explains how the Business collects, uses, stores, protects, and processes information relating to users of the Website and the Business's digital assets.
The Website is established and operated by the Business. The Business is located at Histadrut Street, Holon, Israel, and may be contacted via email at Hive.8te@gmail.com.
The terms in this Privacy Policy are written in the masculine form for convenience only and apply equally to all genders.
The Business respects the privacy of its users and customers and is committed to protecting it. Accordingly, the following Privacy Policy applies to the use of the Website and the Business's digital properties.
Review of the Terms Before Use
Use of the Website and the information contained therein, as well as any purchase made through the Website, are subject to this Privacy Policy and the Website's Terms of Use.
Users are strongly encouraged to read this document carefully before using the Website. By accessing or using the Website in any manner, users acknowledge and expressly agree to the terms of this Privacy Policy. If any part of this Privacy Policy is unacceptable, users must refrain from using the Website and its services.
Users are required to act in accordance with this Privacy Policy at all times. As privacy practices and legal requirements may evolve, the Business reserves the right to update this Privacy Policy from time to time. Where required, notice of material changes will be provided in advance.
Use of the Website
Use of the Website and purchases made through it are subject to the Website's Terms of Use and Purchase, which are available separately.
Users agree not to engage in any activity that may interfere with, disrupt, damage, or impair the operation of the Website, whether directly or indirectly, including through third parties.
Without limiting the generality of the foregoing:
- Users shall not distribute spam or unsolicited communications;
- Users shall not perform actions intended to overload or disrupt the Website or its hosting infrastructure;
- Users shall not upload, distribute, install, or transmit malicious software, code, files, viruses, or other harmful technologies.
No content from the Website may be copied, reproduced, or reused without the prior written consent of the Business.
Users may create direct hyperlinks to the Website, provided such links allow full access to the original content without modification.
Under no circumstances may the Website be linked to or associated with websites or platforms containing unlawful, offensive, discriminatory, hateful, racist, pornographic, or otherwise prohibited content.
Users may not make commercial use of the Website or any content appearing on it without the prior written consent of the Business.
Privacy Policy
Information Collected and Stored by the Business
In connection with the use of the Website and the Business's digital assets, technical and personal information may be collected and stored as described below.
Users are not legally required to provide personal information. However, certain information is collected automatically through the operation of the Website and the use of cookies and similar technologies. In addition, placing an order requires the submission of certain personal information. By providing information during an order or otherwise using the Website, users expressly consent to the collection and processing of such information.
If a user does not wish to have information collected, they may decline optional cookies and refrain from placing orders through the Website.
Types of Information Collected
Statistical and Usage Information (Passive Collection)
During use of the Website, information relating to browsing behavior and Website usage may be collected for purposes including personalization, analytics, advertising, marketing, service improvement, and user experience optimization.
Such information may include:
- Browsing activity;
- Time and date of visits;
- Navigation paths;
- Pages and products viewed;
- Purchase attempts;
- Device usage patterns;
- IP address;
- Device identifiers;
- Browser type;
- Operating system information;
- Approximate geographic location (subject to device settings).
The Website may also utilize cookies, pixels, and similar technologies provided by third parties, including Google, Meta, and other advertising or social media platforms.
Information Provided Directly by Users (Active Collection)
Information voluntarily provided by users may include:
- Full name;
- Telephone number;
- Residential or shipping address;
- Email address;
- Information submitted through contact forms;
- Information submitted during purchases;
- Information submitted when subscribing to newsletters or marketing communications.
Information Collected for Transaction Processing
Information required for the completion of transactions may include:
- Product details;
- Order information;
- Purchase dates;
- Customer service interactions;
- Delivery information.
The Business does not store payment card details.
Payments are processed securely through an external payment provider:
PayPlus
payplus.co.il
Users are encouraged to review the privacy policy and terms of use of PayPlus for additional information regarding payment processing.
Information Collected After Transactions
The Business may collect and retain information relating to:
- Orders;
- Returns;
- Exchanges;
- Refunds;
- Credits;
- Customer support communications;
- Incomplete purchase attempts;
- Interactions with the Business's digital assets.
Information Received Through Social Media Platforms
Where users interact with the Business through platforms such as X, Google, Meta, LinkedIn, or similar services, certain information may be shared with the Business in accordance with the privacy policies and settings of those platforms.
The Business is not responsible for the privacy practices of social media platforms and users are encouraged to review the privacy policies of those services.
Purposes of Information Collection
The Business collects and processes information for purposes including:
- Communication with customers and prospective customers;
- Fulfilling contractual obligations;
- Processing and delivering orders;
- Customer support;
- Legal compliance;
- Protection of legal rights and interests;
- Business operations;
- Marketing activities;
- Website improvement;
- User experience enhancement;
- Analytics and performance measurement;
- Personalization of content, services, and advertisements.
Subject to applicable law and user consent where required, the Business may send promotional materials, updates, offers, and marketing communications.
Access to Information
Access to personal information is limited to:
- The Business;
- Its owners;
- Authorized employees;
- Service providers involved in operating the Website;
- Service providers involved in producing, fulfilling, and delivering products.
All parties granted access to personal information are required to maintain confidentiality and protect the information appropriately.
Users acknowledge and agree that information may be stored, processed, or transferred outside the State of Israel, including to countries that may not provide the same level of privacy protection as Israeli law.
The Business may also disclose information when required by law, court order, governmental authority, or other legally binding obligation.
Data Retention
The Business will retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, enforce agreements, or otherwise protect legitimate interests.
Your Rights Regarding Personal Information
Users may have rights under applicable law, including:
Right of Access
To determine whether the Business holds information relating to them and request access to such information.
Right of Correction
To request correction of inaccurate or incomplete information.
Right of Deletion
To request deletion of personal information where permitted by law.
Right to Object
To object to certain uses of personal information, including direct marketing activities.
Withdrawal of Consent
To withdraw consent previously granted for information processing, subject to applicable legal limitations.
Requests relating to privacy rights may be submitted to:
The responsible privacy contact is:
Vugar Alive
The Business will endeavor to respond within 14 business days.
The Business may require reasonable proof of identity before processing requests relating to personal information.
Information Security and Confidentiality
Information is stored using commercially reasonable security measures designed to protect against unauthorized access, disclosure, alteration, misuse, or destruction.
The Business employs administrative, physical, and technical safeguards including:
- Access control management;
- Password management procedures;
- Firewall protection;
- Security monitoring and logging;
- Periodic backups;
- Internal security procedures;
- Routine security reviews;
- Secure payment processing through PayPlus using industry-standard encryption technologies.
- payplus.co.il
The Website operates on the Shopify platform and utilizes SSL encryption protocols.
While the Business takes reasonable steps to protect information, no security system is completely secure. Users acknowledge that risks are inherent in online services and agree that the Business shall not be liable for damages resulting from events beyond its reasonable control.
Disclosure of Information to Third Parties
The Business does not voluntarily disclose personally identifiable information to third parties except in the following circumstances:
- With the user's consent;
- When required by law or court order;
- To protect the Business's legal rights;
- In connection with legal disputes;
- As part of business partnerships necessary to provide services;
- To prevent fraud, abuse, security threats, or technical issues;
- In connection with a merger, acquisition, restructuring, sale, or transfer of business assets.
The restrictions above do not apply to anonymous, aggregated, or statistical information that does not identify individual users.
General Provisions
Privacy Complaints
If you believe your privacy has been violated in connection with the Website or its services, please contact:
The Business will review and respond to such inquiries as reasonably practicable.
Governing Law
This Privacy Policy shall be governed exclusively by the laws of the State of Israel.
Any dispute arising out of or relating to this Privacy Policy shall be subject to the applicable laws and jurisdiction of the State of Israel.
Additional Privacy Rights for U.S. Residents
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws, including the right to access, correct, delete, or request information regarding the collection and use of personal information.
Where required by applicable law, users may exercise such rights by contacting:
The Business will respond to verified requests in accordance with applicable legal requirements.
Marketing Communications
Users may choose to receive promotional emails, newsletters, offers, and marketing communications from the Business.
Users may opt out of receiving marketing communications at any time by clicking the unsubscribe link included in such communications or by contacting:
Opting out of marketing communications does not affect transactional emails relating to purchases, shipping updates, customer support, or legal notices.
Cookies and Advertising Technologies
The Website may use cookies, pixels, web beacons, analytics tools, and similar technologies to improve functionality, measure performance, personalize content, and deliver advertising.
Third-party services, including but not limited to Google, Meta (Facebook and Instagram), Shopify, and other advertising partners, may collect information about user interactions with the Website.
Users may manage cookie preferences through their browser settings or available cookie consent tools.
Shopify Platform
The Website is hosted and operated through the Shopify platform.
Certain information provided by users may be processed, stored, or transmitted through Shopify and its affiliated service providers in accordance with Shopify's privacy practices.
Users are encouraged to review Shopify's privacy policy for additional information regarding Shopify's handling of personal information.
Children's Privacy
The Website and its services are not directed to children under the age of 13.
The Business does not knowingly collect personal information from children under 13 years of age.
If the Business becomes aware that personal information has been collected from a child under 13 without appropriate parental consent, reasonable steps will be taken to delete such information.
International Data Transfers
Because the Business serves customers in multiple countries, personal information may be processed, transferred, or stored outside the user's country of residence, including in Israel, the United States, the European Union, and other jurisdictions where the Business, Shopify, PayPlus, production partners, shipping providers, or service providers operate.
payplus.co.il
By using the Website, users acknowledge and consent to such international transfers, subject to applicable law.
Contact Information
For questions regarding this Privacy Policy or the processing of personal information, users may contact:
HIVE
Histadrut Street, Holon, Israel
Email: Hive.8te@gmail.com